Title: Relationship Manager
Reports to: Commercial Manager
Based at: Kampala C/o. HEAD OFFICE – PLOT M611, NTINDA ROAD, KAMPALA
- JOB PURPOSE & MAIN MISSIONS:
- To build strong relationships with customers and business clients.
- Seek out new business opportunities, advise clients on product/service solutions that meet their needs, and resolve any issues or complaints.
- Provide a link between the Company and key clients to enhance their satisfaction and retention.
- INTERNAL COLLABORATORS
- Commercial Team
- Airfreight manager
- HoDs
- EXTERNAL COLLABORATORS
- Clients
3.MAIN TASKS AND RESPONSIBILITIES DETAILS
- Analyze and profile Client accounts based on performance, value and potential and generate periodic reports
- Determine the crucial needs of key clients and ensure that they receive first-class customer care and service
- Develop a strategy for managing key accounts and ensure its implementation
- Conduct regular customer satisfaction surveys and make necessary improvements for key accounts
- Develop pricing structures for key clients
- Resolve disputes and maintain client relationships to promote client retention
- Conduct account reviews
- Analyze and adapt new strategies to react to changing business trends
- Conduct Client visits based on target prospects.
- Prospect, recruit and retain customers to grow market share
- Generate weekly sales reports and submit to management
Education
| Degree in management, marketing, communication, or a similar field. |
Experience
Preference 5years of related sales working experience in Logistics/Freight Forwarding
Competences
| Resourceful, flexible, able to handle competing priorities and able to fit into an international dynamic and multi-cultural environment Strong written, verbal, and visual communication skills, with the ability to effectively communicate with a wide variety of audiences Excellent analytical, organizational, and creative problem-solving skills Ability to work independently or part of a team and to show initiative and innovation Excellent computer skills in MS Office tools (Word, Excel, PowerPoint) and ideally familiar with the use of CRM tools Be customer and results focused How to Apply Please send your application to applications@m-forte.co.ug no later than Tuesday March 5th, 2024. If you have not heard from us in two weeks of this advert, please consider your application unsuccessful. |
Honest and possessing a high level of integrity